Returns & Exchanges

At WatchHouse, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our items, we offer a 14-day window for reporting issues with your order. We are committed to ensuring you are satisfied with every bite and will provide replacements or refunds for any damaged or incorrect shipments.

1

Inspect Your Order

Upon delivery, please carefully check your food items for any signs of damage or incorrect quantities to ensure everything meets our high quality standards.

2

Contact Support

Email our customer care team within 14 days of receipt with your order number and clear photographs of the product and packaging in question.

3

Receive Authorization

Our team will review your request within 48 hours and provide a return authorization code or confirm your eligibility for a direct refund or replacement.

4

Resolution Processing

Once approved, we will immediately ship a replacement at no cost to you or process a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing